Main Store Terms & Conditions
Welcome to The Official Real Madrid Online Shop. Please read the following terms and conditions (the “Terms and Conditions”) carefully before using this website. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website.
We will notify users of any material changes to the Terms and Conditions by publishing a notice of such changes on the home page of this website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.
You may wish to open these terms and conditions in another browser window so you may print them out.
Ownership and Operation
The Official Real Madrid Online Shop is operated by Fanatics (International) LTD. ("Fanatics" or “us”). Fanatics is a company incorporated in England and Wales with company number [5933624 whose registered office is at Stubbs Mill, Piercy Street, Manchester, England, M4 7EJ. Fanatics’s VAT number is 125688644]
You will need to register with Fanatics to place an order for products through this website.
In return for allowing you to use the Fanatics website and benefiting from our services, you agree that any information you provide us about yourself at
any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information
is supplied, any contractual obligation Fanatics has is immediately null and void.
By continuing to use this website and any of the services offered, you are confirming that you are over the age of 14 years old. Please note that, due to legal reasons, anybody under the age of 14 is not permitted to use this site. .
All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are either the property of the Club or Fanatics or its contents suppliers and are protected by UK and international copyright laws. All software used on this site is either the property of the Club or Fanatics and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the purposes of placing an order with Fanatics and using this website as a shopping resource only. Any other use of materials on this Web Site including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of Fanatics is strictly prohibited.
Notification of Copyright Infringement
Fanatics will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a Notice containing the following elements:
- • a physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
- • a description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
- • a description of the location of the material that you claim is being infringed;
- • information sufficient to permit Fanatics to contact you, such as your physical address, telephone number and e-mail address;
- • a statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
- • a statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner"s behalf.
You can notify Fanatics of any claims of copyright infringement at the following address:
The Official Real Madrid Online Shop
Attn: Legal Department
Fanatics and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of shop.realmadrid.com/Fanatics ("shop.realmadrid.com Trade Marks"). All other trademarks, product names and company names or logos cited herein are the property of their respective owners ("Third Party Trade Marks"). You are not permitted to use the shop.realmadrid.com or Fanatics Trademarks or Third Party Trademarks without the prior written consent of the Club or Fanatics or such third parties that may own the Trademarks.
The Official Real Madrid Online Shop
Attn: Legal Department
Content Supplied by Users
If you send communications or materials to this website by electronic
mail or otherwise, concerning any comments, questions, suggestions or the like,
all such communications are, and will be treated as, non-confidential and
non-proprietary. Thus, you give up any claim that any use of such material
infringes any of your rights including without limitation moral rights,
proprietary rights or any other right, including the right to approve the way
in which Fanatics uses such material.
Any material submitted to this website, may be adapted, broadcast,
changed, copied, disclosed, licensed, performed, posted, published, sold,
transmitted or used on a royalty free basis by Fanatics anywhere in the world, in
any medium, in perpetuity.
Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of
Amending the Terms And Conditions of Use
Fanatics may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms shown on this website or any subsite hereof, apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. Fanatics may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.
details about the type of information we may collect from you and details of
which forms a part of these Terms and Conditions and sets out the way in which
your personal data is handled.
Use of the Site
You agree that you will only use our web site in a way which is consistent with our terms and conditions and which complies with applicable laws and regulations. In particular you agree that you will not use our web site to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt our web site. You acknowledge that our web site and any goods that you obtain from our web site are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.
Please click here to read our Help Section. The Help Section tells you how to order and pay for products. It also addresses any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance. In particular please note that once a name and squad number have been printed on the shirt, unless the shirt is faulty, we cannot provide a refund or exchange the shirt even if that player subsequently leaves the Club or his squad number changes during his career at the Club.
Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts.
Pre-Ordering items from Fanatics
Fanatics will pre-authorise and charge for all pre-ordered items no more
than 2 weeks prior to despatch. The reason is to ensure that stock is allocated
against your order. It is also sometimes
necessary for the customer to confirm details contained within the order.
Fanatics may choose to provide links to sites owned by Fanatics and associated companies from time to time and may also choose to provide links to sites that are owned by third parties that are not connected with Fanatics. All links are provided for your convenience only. Access to sites that are owned by third parties is at your own risk and Fanatics has no responsibility or liability for these third-party sites.
Fanatics will use all reasonable endeavours to ensure that this web site is fully operational at all times. However we cannot guarantee that the web site will be fault free. In particular access to this web site may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
Further, by using this website and any subsite, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Fanatics and if Fanatics is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a "force majeure" and Fanatics shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions, the term "force majeure" shall be deemed to include any cause affecting the performance by Fanatics of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Fanatics and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.
Fanatics reserves its right to restrict, suspend or terminate your use of
this website or any of our services at any time if we believe, in our absolute
discretion, that you have breached these Terms and Conditions.
You agree to indemnify, defend and hold Fanatics and the Club and, all of its associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Fanatics and the Club in Fanatics"s and/or the Club"s defence of any claim. Fanatics and the Club reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Fanatics and the Club.
We may amend this website and our services in any way and at any time
with or without notice to you.
Complaints and Comments
If you have any complaints or comments about our website or any of the
products supplied to you, please contact Fanatics through the Contact Us section
on the website. Alternatively, you can call us Monday-Friday between 8am and 8pm GMT and 10am to 4pm (GMT) Saturday and Sunday. UK customers should call 03302220381. Customers from outside the UK should call +44 (0) 3302220381.
advice or information, whether oral or written, obtained by you through or from
the website or from any conversations with our staff will operate to vary these
terms and conditions.
successors and assignees of Fanatics.
In situations where Fanatics gives you the option to subscribe to its email service which will update you with news or information which it considers
to be of interest to you, your use of the content received through the email
service will be subject to these Terms and Conditions.
Limitation of Liability
To the fullest extent permitted by applicable laws, neither the Club nor Fanatics nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if the Club and/or Fanatics have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall either the Club"s or Fanatics"s total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.
This website and its contents are provided without any representations or warranties of any kind, either express or implied. The Club and Fanatics both disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, neither the Club nor Fanatics represents or warrants that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.
This document explains our policy regarding any personal information you might supply to us when you visit this site. Our goal is to protect your information.
Please note that this web site contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
The data that you give us as well as the data that you’ve facilitated in your purchase o orders are given to Fanatics, who will be responsible for your data maintenance.
Loyalty Real Madrid, C.F.
In addition, this store belongs to Real Madrid’s official stores and for that reason, all the purchases and personal data that you do in this store as well as all the ones you do at any other official store under Real Madrid’s C.F. brand, will be store in a file, which Real Madrid C.F. will be responsible. Your credit card details – or any details for payment – won’t be included on this file. The Real Madrid’s personal data file purpose is to globally administrate all the Real Madrid official stores so all the customers that have registered in any of the shops can have access to the information or access other stores –providing that the functionality is active -. This service also informs you of any Real Madrid offers or products from its sponsors or third parties indicated. Communication can be via mail or email, text messages or similar system and clients amongst all shops can receive, as a reward for your loyalty, opt ins in draws, competitions, discounts or direct prizes. Loyalty actions as well as prizes, discounts or draws will be informed ti the users by the club, who reserves the right to update them or improve them in order to include new advantages.
By registering or placing an order on the Fanatics website, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy. If you do not agree to these terms, please do not register or place an order on this site.
Details of our commercial partners are set out below.
Collection of Personal Information
When you engage in certain activities on this site, such as registering, ordering products, or entering contests, Fanatics may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, Fanatics may require that you provide us with personal information, such as your name, mailing address, e-mail address, telephone number and other personal identifying information. When ordering products on the site, you may be asked to provide a credit or debit card number.
We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.
How will we use your information
Fanatics collects this information in order to record and support your participation in the activities you select. If you order a product, for example, the information is used to mail to you the items ordered and to provide you with any benefits that may be made available to registered users. If you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Fanatics also uses information that you provide:
- 1. as part of our effort to keep you informed via mail, email, phone or fax about special offers, and other Fanatics products and services
- 2. for record keeping purposes
- 3. to improve the quality of our service
- 4. for market research
- 5. to track activity on our website
- 6. to understand your preferences so that we can improve the products or services we offer
- 7. In Real Madrid"s case, the purpose to collect information is the management of the loyalty action and in the case it was active, the access to the remaining Real Madrid C.F. official shops, as has been previously described.
Fanatics recognises and appreciates the importance of responsible use of this information. If you do not want the information you provide to Fanatics to be used to inform you of other products and special offers from Fanatics, and you indicate this preference when you provide the information to us, we will honour your preference. In addition, Fanatics may selectively provide certain information to other companies or organisations that have products or services we think may interest you. If you do not want the information you provide to Fanatics to be shared with other companies, and you indicate this preference when you provide the information to us, we will honour your preference.
Your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.
Disclosure of your information
In addition to the disclosure to the Club’s commercial partners, we may need to appoint other organisations to carry out some of the processing activities on our behalf in order to provide our products and services to you. These will include, for example, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
What to do if you do not want to receive details of offers
Please be assured, you are under no obligation to buy anything, however, if you prefer not to be contacted either by us or any of our commercial partners, you can opt out of receiving these details by writing to us by mail or email (see the section "How to contact us" below). You can change your mind at any time by contacting us by any of the methods shown below or by following the instructions set out with each offer you receive.
Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.
Use of your information outside the European Union
Some of the organisations to which we may disclose your personal information are situated outside of the European Union. In order to provide you with the products and services you require, we may need to transfer your personal information to these countries some of which do not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.
The cookie cannot be read by a Web site other than the one that sent the cookie.
For further information on cookies and how to switch them off see http://www.allaboutcookies.org
Fanatics is registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation.
How does Fanatics protect visitor information?
Fanatics has a committed Security Policy. Fanatics will retain copies of the information provided when you register on the website, order any products from the site and enter into any competitions. Fanatics implements a number of sophisticated security measures to ensure the safety of any personal information provided. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorised access rights to such information. All sensitive and credit card information supplied by any visitor to shop.realmadrid.com is transmitted via Secure Socket Layer (SSL) technology. SSL is commonly-used for managing the security of message transmission on the Internet through public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. This certificate is issued by a certification authority, in our case Verisign. To see the certificate for this site click Verisign here. When you are asked to enter any personal details or credit card information the web site will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock. SSL ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number. Fanatics uses online bank secure servers provided by DataCash and does not hold any customer card details on any Fanatics server at any time. To remove any name and address details please see remove details section in the Fanaticss help menu.
In addition, we have security procedures in place to protect our paper based systems and computerised databases from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.
Updating and correcting information
You may correct your personal information by emailing us at firstname.lastname@example.org or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
Your rights to access your personal information
You have the right to see a copy of the personal information that we hold about you, and you may ask us to make any necessary changes to ensure that this information is accurate and kept up to date. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.
You may ask us to make any necessary changes to your personal information to ensure it is accurate and up-to-date.