About the Shop

Top FAQs

How long will my delivery take?
Can I return an item?
Do you have sizing charts?

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Contact Information

Placing Your Order

How do I place an order?
Can I place an order over the phone?
Why are the colours of my goods slightly different to the pictures on the site?
Do you have sizing charts?

Questions About Paying

Which credit/debit cards do you accept?
Which currencies are payments accepted in?
Where can I find my credit/debit card security number?
How long does it take for the transaction to go through?
When will my credit/debit card be charged?


What are the US shipping options and costs?
What are the overseas shipping options and costs?
Will there be customs or duty charges to pay?
How long will my delivery take?
What should I do if my order doesn""t arrive?

Returns and Refunds

Can I return an item?
How do I return or exchange an item?
What should I do if I receive a wrong item or it's broken/faulty?

Stock and Availability

What happens if an item is out of stock?
I have ordered multiple items with different stock availability. When will these be delivered?


Is placing an order secure?
What else can I do to ensure my details remain safe?
How is my data protected?
Who are Globalsign?
What is encryption and how does it work?
Do you check for fraudulent credit/debit cards?


Why do you need to collect my personal information?
Is there any other information you collect about me?
How do I find out what information you have about me?
What is SSL?
What is a cookie?
How do you use cookies on the Real Madrid Official Online Store?
Can I disable or enable cookies?
Where can I get more information on your privacy policy?

Contact Information

Customer Services
Order Hotline

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