Accepted Payment Methods & Currencies
We currently accept the following payment methods:
- American Express
- Switch and Solo
- Delta Card
- Delta Card
You can select your preferred payment method during the checkout process.
You can chose which currency to browse and order in from the drop down box in the top right of your screen. We currently accept orders in the following currencies:
- US Dollars
- British Pound Sterling
- Chinese Yuan
- Australian Dollars
- Japanese Yuan
- South Korean Won
In order to protect against fraud, all orders placed will undergo card security checks by our payment provider. These are usually very quick but in some cases can delay dispatch of your order by up to 36 hours. In the event that your offer to purchases goods is declined by our checks we will refund any money charged.
In order to minimise the risk of being rejected by our security checks please ensure that your billing address exactly matches the address to which your payment card is registered. If you are ordering from outside of the UK please also ensure that your card is authorised for international transactions.
Frequently Asked Questions
Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:
What is the Card Security Number? Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.
Who are CyberSource? – The Official Real Madrid Online Store has chosen CyberSource as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about CyberSource please visit their web site at http://cybersource.co.uk.
Is shopping with The Official Real Madrid Online Store safe? - Communication between you, us and CyberSource is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the CyberSource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping with us as safe as possible.
How do we protect the Buyers Data? - The CyberSafe software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to the Official Real Madrid Online Store, they are stored on the CyberSafe server in an encrypted format.
Is the transaction Real-Time? - All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorization is given before we complete the order. All orders will be charged as soon as they are placed, even if some or all of the items are not yet available.
Do I have any Legal Protection? - You are protected by the normal laws of England and Wales, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43) Consumer Rights Regulations 2013. Full details of your legal rights are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Tax, Pricing and Other Charges
For any customer purchasing adult clothing and souvenirs inside the European Union, VAT is included at the standard UK rate of 20%. Children's clothing is exempt from VAT in the UK and so no tax is added to the price quoted by the Official Real Madrid Online Store.
For any customers purchasing outside the European Union all purchases are exempt of UK VAT.
Please note that our pricing may differ between countries based on several factors. The price shown at the checkout stage will be the price you are charged. If you believe to be an error with the price shown please contact our Customer Services team prior to placing your order.
Please note that all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be paid by the recipient and the Official Real Madrid Online Store will not accept liability for any such costs. If there are any additional charges due, our carrier will contact you to arrange payment after dispatch.