Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:
You have ordered the correct size for the product (if applicable)
You are aware of the expected delivery dates for the product
The desired quantity is correct
You have read the Terms and Conditions
When you are ready to buy, simply click the 'Add to Cart' button on the product page and then 'Confirm Order' button on the cart page.
If you are a new customer then you will be taken through the order form to enter information such as your name, shipping address and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.
If you are an existing customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.
Please note that by proceeding through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of dispatch of goods.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we despatch the products, until the last day of our returns window.
Ordering by Phone
If you prefer, you can call our Customer Services team to place your order on one of the numbers below:
- Customers within the USA: 1-844-505-5302
- Customers outside the USA: +44 (0) 330 222 0381
Our opening times for US customers are 8am-8pm GMT (UK time) Monday to Friday and 9am-4pm at weekends.