{"IsMobileDevice":false}
close
Returning

RETURN POLICY:


You may return any item within 30 days of receiving it in the original condition for an exchange or full refund of the price you paid for the item. All items should be unworn and unused.

Returns for customized product will normally only be accepted if the customization is incorrect from the receipt of order or if the product is faulty.

If you return your order in full, we will refund all payments received from you, including the costs of standard shipping (upto a maximum $10 shipping charge). We will process your return within 30 days of receiving the merchandise back to our warehouse.

We will make the refund using the same method of payment used for the initial transaction, unless you have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by check.

All return and re-shipping charges are the Customer's liability. You must take reasonable care of the goods and may inspect and assess them, but not use them.


Please note the following exceptions to this policy:

  1. DVDs, videos, PC & video games, underwear, swimwear & pierced jewelry and items specially manufactured to your order can only be refunded or exchanged if the goods returned are faulty.

  2. We are unable to refund or exchange an item once it has been customized to your order. A refund or exchange will be permitted if the garment is faulty.


Click here for your returns form



RETURNS FROM THE USA


If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at customerservices@shop.realmadrid.com and our team will advise you how to proceed. Please note that the Official Real Madrid Online Store will not accept liability for any returns shipping costs incurred which our Customer Services team have not previously agreed to cover.


To return an item please include the merchandise with a completed returns slip (found on the back of your dispatch note) and post back to the below address. If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

Real Madrid Online Store Returns

PO Box 210

Manchester

M24 1YN

United Kingdom


Please note that for your protection the Official Real Madrid Online Store recommend that you use a tracked & insured delivery service as we cannot be held responsible for goods not received.



INTERNATIONAL RETURNS


If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at customerservices@shop.realmadrid.com and our team will advise you how to proceed. Please note that the Official Real Madrid Online Store will not accept liability for any returns shipping costs incurred which our Customer Services team have not previously agreed to cover.


To return an item please include the merchandise with a completed returns slip (found on the back of your dispatch note) and post back to the below address. If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

Real Madrid Online Store Returns

PO Box 210

Manchester

M24 1YN

United Kingdom


Please note that for your protection the Official Real Madrid Online Store recommend that you use a tracked & insured delivery service as we cannot be held responsible for goods not received.



PayPal Australia Exclusive - Returns Shipping Refunded

Our customers in Australia can have one less thing to worry about thanks to Paypal - get your return shipping costs refunded by following these steps:

  1. Activate the service with Paypal at https://www.paypal.com/au/webapps/mpp/returns
  2. Once you have returned an item to us, complete the online request form within 30 days of returning the item.
  3. Add your shipping receipts and submit your claim. Once you've submitted a request, Paypal will review the details.
  4. If accepted, you'll receive your refund in your PayPal account (usually within 5 days).


Terms - Please Read

Please note, Paypal will only cover upto a maximum of 4 returns per Paypal account per year and only for eligible purchases. Paypal will only refund shipping costs upto a maximum of A$45 per return.

The Refunded Returns Service is offered by PayPal Pte. Ltd. and the Official Real Madrid Online Store have no control over eligibility or acceptance of claims. For any queries or complaints, please contact Paypal directly.

For full terms and more Information please visit https://www.paypal.com/au/webapps/mpp/returns


Sign up and save 10%

Get 10% off your first order when you sign up for the latest news, products and offers.
Required Enter a valid email address You have already subscribed
Thank you for subscribing!
{"FavouriteTeamOptions":{"MultipleChoice":false,"ShowTeams":false,"Teams":[],"ViewName":"TeamSelector/_SingleTeamSelector"},"PleaseSelectText":"Please Select","FavouriteTeamText":"Favorite Team","NoMatchesFoundText":"[No Matches Found]","Translations":{},"AddSubscriberUrl":"/stores/realmadrid/us/account/AddSubscriber","SubscriptionSignUpText":"Sign up and save 10%","SubscriptionDescriptionText":"Get 10% off your first order when you sign up for the latest news, products and offers.","SubscriptionEmailText":"Email Address","SubscriptionSubmitButtonText":"Submit","SubscriptionSuccessMessage":"Thank you for subscribing!","InvalidEmailText":"Enter a valid email address","RequiredText":"Required","SubscriptionFailureMessage":"You have already subscribed"}