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CHRISTMAS 2017 DELIVERY DEADLINES

Please order by the below cut-offs for Christmas 2017:


EUROPE


UNITED KINGDOM

Non-Personalised Items, Standard Delivery, 8pm 21st December. Personalised Items, Standard Delivery, 11pm 18th December. Non-Personalised Items, Express Delivery, 11am 23rd December. Personalised Items, Express Delivery, 11pm 20th December

BELGIUM

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

DENMARK

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

FRANCE

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

GERMANY

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

IRELAND (EIRE)

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

ITALY

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

NEDERLAND

Non-Personalised Items, Standard Delivery, 12pm 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

RUSSIA

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 12th December. Personalised Items, Express Delivery, 11pm 9th December

SPAIN (Mainland)

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

SWEDEN

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

REST OF EUROPE

Non-Personalised Items, Standard Delivery, 12pm 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 12pm 20th December. Personalised Items, Express Delivery, 11pm 17th December


NORTH AMERICA


CANADA

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 19th December. Personalised Items, Express Delivery, 11pm 16th December

MEXICO

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 17th December. Personalised Items, Express Delivery, 11pm 14th December

UNITED STATES

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 20th December. Personalised Items, Express Delivery, 11pm 17th December


OCEANIA


AUSTRALIA

Non-Personalised Items, Standard Delivery, 12pm 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

NEW ZEALAND

Non-Personalised Items, Standard Delivery, 12pm 7th December. Personalised Items, Standard Delivery, 11pm 4th December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF OCEANIA

Non-Personalised Items, Standard Delivery, 12pm 30th November. Personalised Items, Standard Delivery, 11pm 27th November. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December


ASIA


CHINA

Non-Personalised Items, Standard Delivery, 12pm 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

HONG KONG

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 19th December. Personalised Items, Express Delivery, 11pm 16th December

JAPAN

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

KOREA (Republic)

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

SINGAPORE

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF ASIA

Non-Personalised Items, Standard Delivery, 12pm 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December


MIDDLE EAST


SAUDI ARABIA

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 20th December. Personalised Items, Express Delivery, 11pm 17th December

REST OF MIDDLE EAST

Non-Personalised Items, Standard Delivery, 12pm 30th November. Personalised Items, Standard Delivery, 11pm 27th November. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December


CENTRAL & SOUTH AMERICA


BRAZIL

Non-Personalised Items, Standard Delivery, 12pm 15th December. Personalised Items, Standard Delivery, 11pm 12th December. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December

COLUMBIA

Non-Personalised Items, Standard Delivery, 12pm 15th December. Personalised Items, Standard Delivery, 11pm 12th December. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December

REST OF CENTRAL & SOUTH AMERICA

Non-Personalised Items, Standard Delivery, 12pm 6th December. Personalised Items, Standard Delivery, 11pm 3rd December. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December


AFRICA


ALL REGIONS

Non-Personalised Items, Standard Delivery, 12pm 30th November. Personalised Items, Standard Delivery, 11pm 27th November. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December

REAL MADRID SHIPPING INFORMATION


    See below for a breakdown of shipping prices and transit times


    STANDARD SHIPPING TIMES & COSTS


    COUNTRY


    DAYS (MON - FRI)


    COST


    USA

    Within 3-10

    $4.95*

    ESP

    Within 3-5

    €3.95

    UK

    Within 2 Days

    £5.95

    ROW

    Within 3-10

    From $10*


    *Please note, in order to qualify for Standard Shipping:

    - Order must be under 4 lbs

    - The order value must be less than $200

    - Order must be no larger than 23 x 23 x 23 inches

    >Please note if your order exceeds $250 in value our courier will require a signature.

    >For orders to the USA & ROW if your order is not delivered in the timescales stated above, please allow upto 20 days for delivery.

    >Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

    If your order includes a customized item this may add an additional 3-5 days to the shipping of your order regardless of which shipping service is selected.


    EXPRESS SHIPPING TIMES & COSTS


    COUNTRY


    DAYS (MON - FRI)


    COST


    USA

    Within 1-3*

    From $19.50**

    ESP

    Within 1-2*

    € 11.95

    UK

    Within 1 Day*

    £7.95

    ROW

    Within 1-4*

    **


    *When ordered by 12pm GMT

    ** Cost dependant on the weight and volume of your order

    >Please note if your order exceeds $250.00 in value our courier will require a signature.

    Some more remote addresses may incur longer transit times.

    If your order includes a customized item this may add an additional 3-5 days to the shipping of your order regardless of which shipping service is selected.


    CUSTOMS & DUTY

    Please note that all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be paid by the recipient and the Official Real Madrid Online Store will not accept liability for any such costs.

    In the USA the threshold for customs is $200, with any orders below this value usually not incurring any customs (we can't accept liability for any exceptions). Any orders above this value will likely incur additional charges, which our carrier will contact you to take payment for.

    We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.


    ADDITIONAL INFORMATION

    Different Stock Availability - If you have selected items with different availability times, such as including an item on pre-order, then we will dispatch your order when all items are ready.

    Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order by upto 72 hours.

    Customized Items - Customized items, such as jerseys with additional name, numbering and/or badges added may take an extra 3-5 days before they are ready to be shipped.

    Non-Shipable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a shipping or billing address, then we will not be able to accept your order to deliver at that address.

    PO Boxes - Please note that we do not ship to PO Box addresses.

    Undelivered Items – We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

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