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Shipping

REAL MADRID SHIPPING INFORMATION


    See below for a breakdown of shipping prices and transit times


    STANDARD SHIPPING TIMES & COSTS


    COUNTRY


    DAYS (MON - FRI)


    COST


    USA

    Within 3-10

    $4.95*

    ESP

    Within 3-5

    €3.95

    UK

    Within 2 Days

    £5.95

    ROW

    Within 3-10

    From $10*


    *Please note, in order to qualify for Standard Shipping:

    - Order must be under 4 lbs

    - The order value must be less than $200

    - Order must be no larger than 23 x 23 x 23 inches

    >Please note if your order exceeds $250 in value our courier will require a signature.

    >For orders to the USA & ROW if your order is not delivered in the timescales stated above, please allow upto 20 days for delivery.

    >Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

    If your order includes a customized item this may add an additional 3-5 days to the shipping of your order regardless of which shipping service is selected.


    EXPRESS SHIPPING TIMES & COSTS


    COUNTRY


    DAYS (MON - FRI)


    COST


    USA

    Within 1-3*

    From $19.50**

    ESP

    Within 1-2*

    € 11.95

    UK

    Within 1 Day*

    £7.95

    ROW

    Within 1-4*

    **


    *When ordered by 12pm GMT

    ** Cost dependant on the weight and volume of your order

    >Please note if your order exceeds $250.00 in value our courier will require a signature.

    Some more remote addresses may incur longer transit times.

    If your order includes a customized item this may add an additional 3-5 days to the shipping of your order regardless of which shipping service is selected.


    CUSTOMS & DUTY

    Please note that all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be paid by the recipient and the Official Real Madrid Online Store will not accept liability for any such costs.

    In the USA the threshold for customs is $200, with any orders below this value usually not incurring any customs (we can't accept liability for any exceptions). Any orders above this value will likely incur additional charges, which our carrier will contact you to take payment for.

    We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.


    ADDITIONAL INFORMATION

    Different Stock Availability - If you have selected items with different availability times, such as including an item on pre-order, then we will dispatch your order when all items are ready.

    Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order by upto 72 hours.

    Customized Items - Customized items, such as jerseys with additional name, numbering and/or badges added may take an extra 3-5 days before they are ready to be shipped.

    Non-Shipable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a shipping or billing address, then we will not be able to accept your order to deliver at that address.

    PO Boxes - Please note that we do not ship to PO Box addresses.

    Undelivered Items – We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

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