Contact Us

Contact Us via Email

For any queries about products, orders and any other issues related to the Official Online Shop at Real Madrid, please contact our friendly Customer Service team. The team is available 24 hours a day, 7 days a week and can deal with enquiries in both English and Spanish.

Please send us an email to customerservices@shop.realmadrid.com

We endeavour to respond to all emails within 24 hours.

Contacting Us via Telephone

If you would like to speak to one of our Customer Service Representatives, please contact us:

  • Spain: +34 919 49 21 86
  • Belgium: +32 28 08 88 20
  • USA: 1 (888) 524-9727
  • Canada: 1 (778) 557-8752
  • Mexico: +52 55 53 50 28 13
  • Brazil: +55 623 14 22 941
  • Australia: +61 279 08 22 20
  • New Zealand: +64 99 85 35 14

Contact Us via Online Chat

Please use the online chat function at shop.realmadrid.com to get an answer within minutes.

Club Enquiries Real Madrid

For general club enquiries or questions about tickets, you will find the relevant contact information on the main website of Real Madrid: Club and ticket enquiries..