Follow My Order

How can I track my order?

We will send you tracking information by email when your order has been shipped. Use this tracking number to monitor the shipment of your products. If you have any problems, please contact our Customer Service department by phone, chat or or email.

Telephone (free of charge if calling from the same country):

  • Spain: +34 919 49 21 86
  • Belgium: +32 28 08 88 20
  • USA: 1 (888) 524-9727
  • Canada: 1 (778) 557-8752
  • Mexico: +52 55 53 50 28 13
  • Brazil: +55 623 14 22 941
  • Australia: +61 279 08 22 20
  • New Zealand: +64 99 85 35 14

Email: customerservices@shop.realmadrid.com

 

My order has not arrived. Can you help?

If you have tracked your order and it has not arrived on the date indicated, or you have a problem with a shipment, please contact our Customer Service department by phone, chat or email. We will endeavour to resolve the problem as soon as possible.

Telephone (free call if calling from the same country)

  • Spain: +34 919 49 21 86
  • Belgium: +32 28 08 88 20
  • USA: 1 (888) 524-9727
  • Canada: 1 (778) 557-8752
  • Mexico: +52 55 53 50 28 13
  • Brazil: +55 623 14 22 941
  • Australia: +61 279 08 22 20
  • New Zealand: +64 99 85 35 14

Email: customerservices@shop.realmadrid.com