Follow My Order

Follow My Order

How can I track my order?

We will send you tracking information by email when your order has been shipped. Use this tracking number to monitor the shipment of your products. If you have any problems, please contact our Customer Service department by phone, chat or or email.

Telephone (free of charge if calling from the same country):

  • Spain: +34 911674669
  • U.S.A.: 1 (888) 803-4360
  • Canada: 1 (778) 561 4363
  • Mexico: +52 800 283 2787
  • Australia: +61 1800 57 7282
  • New Zealand: +64 800 49 3615

Email: [email protected]

 

My order has not arrived. Can you help?

If you have tracked your order and it has not arrived on the date indicated, or you have a problem with a shipment, please contact our Customer Service department by phone, chat or email. We will endeavour to resolve the problem as soon as possible.

Telephone (free call if calling from the same country)

  • Spain: +34 911674669
  • U.S.A.: 1 (888) 803-4360
  • Canada: 1 (778) 561 4363
  • Mexico: +52 800 283 2787
  • Australia: +61 1800 57 7282
  • New Zealand: +64 800 49 3615

Email: customerservices@shop.realmadrid.com