TERMS AND CONDITIONS OF THE PROMOTION “VIP Alavés Tickets Giveaway - Real Madrid Official Store”

Participation in the Promotion requires express acceptance of these Terms and Conditions by means of the checkbox provided for that purpose in the registration form of the Easypromos platform, where they will be accessible at all times. Accessing and purchasing the indicated products during the promotion period implies full acceptance of these Terms and Conditions.

1. NAME OF THE CAMPAIGN

"VIP Alavés Tickets Giveaway - Real Madrid Official Store" (hereinafter, the "Promotion").

2. TERRITORY OF VALIDITY OF THE PROMOTION

The Promotion will be valid exclusively in Spain and only for purchases of the Participating Products made online, through the platforms https://shop.realmadrid.com/ and https://us.shop.realmadrid.com/ (hereinafter, the “Platforms”) during the Promotional Period, provided that the order has its delivery address and billing address located in Spain.

Regardless of the Platform used, purchases whose delivery or billing address is located outside Spain, and purchases made by persons resident outside Spain, will not take part in the Promotion. In particular, the Promotion is not open to residents of the United States of America.

3. ELIGIBILITY REQUIREMENTS

3.1. Eligible participants

 

Natural persons who, at the time of making the purchase and until the delivery of the prize, meet all of the following requirements may participate in the Promotion:

a)    be over 18 years of age;

b)    have their legal and habitual residence in Spain;

c)     have made, during the Promotional Period, a purchase of the Participating Products through any of the Platforms, with delivery and billing addresses located in Spain; and

d)    comply with the rest of the requirements set out in these Terms.

Persons resident outside Spain are excluded, even if they have purchased through any of the Platforms. Entries linked to purchases or persons that do not meet these requirements will be automatically cancelled and will not be included in the draw.

In the registration form, the participant must state their country of residence and declare that they meet these requirements. The Organizer may require winners and reserve winners to prove their residence in Spain (for example, with a national ID (DNI), a foreigner’s ID (NIE) or a certificate of registration on the municipal census (certificado de empadronamiento)) before the prize is delivered. If they fail to do so, or if it is found that they do not reside in Spain, they will lose the right to the prize and the next reserve winner will be contacted.

Employees of LEGENDS HOSPITALITY ESPAÑA S.L.U., Real Madrid C.F. or Easypromos, or of the agencies or providers involved in the Promotion, and their relatives up to the second degree, may not participate. Likewise, persons subject to a ban on access to sports venues may not be winners or companions.

 

3.2. Personal and non-transferable nature

Participation is personal and non-transferable. Each participant must be the same person who made the purchase. The assignment of rights to third parties is not permitted.

 

3.3. Online purchases

Purchases made online require the participant to complete the following steps:

a)    Access the link available at:

i)      The link included in the specific giveaway participation email sent once the purchase has been made, or

ii)     The message/link displayed on the confirmation page (Thank You Page) once the purchase has been made.

b)    Complete the registration through the Easypromos platform (https://www.easypromosapp.com):

i)      If you are a Madridista member: log in with your registered account.

ii)     If you are not a Madridista member: register by providing the requested details (full name, email address, telephone number).

c)     Add the order number that includes the participating products (this number appears in the purchase confirmation email). This action validates the entry in the giveaway.

d)    The winners will be selected at random through the Easypromos platform.

 

3.4. Entry system according to Madridista type

The number of entries in the giveaway is counted according to the participant’s type of Madridista membership:

a)    Madridista Free or non-member of the Madridista community: 1 entry per purchase made

b)    Madridista Junior and Premium: 2 entries per purchase made

c)     Madridista Platinum and Socios (club members): 3 entries per purchase made

 

4. PARTICIPATING PRODUCTS

4.1. Product eligibility

Only the official Real Madrid products included in the following official list are valid. These are the ONLY products that will give the right to participate in the giveaway. Each product is identified by its Style ID (for the online platforms https://shop.realmadrid.com and https://us.shop.realmadrid.com).

 

AUTHENTIC JERSEYS – 26/27 SEASON

1.     Style RMCFMZ0942 - Mens Home Authentic Shirt 26/27 White

2.     Style RMCFLZ0080 - Womens Home Authentic Shirt 26/27 White

3.     Style RMCFYZ0111 - Youth Home Authentic Shirt 26/27 White

4.     Style RMCFMZ0936 - Mens Away Authentic Shirt 26/27 Green

5.     Style RMCFLZ0077 - Womens Away Authentic Shirt 26/27 Green

6.     Style RMCFLZ0084 - Womens Third Authentic Shirt 26/27 Pink

7.     Style RMCFMZ0948 - Mens Third Authentic Shirt 26/27 Pink

 

4.2. Minimum purchase requirement

Only orders that include AT LEAST ONE (1) PRODUCT from the above list (section 4.1) will give the right to participate in the giveaway.

Purchases that do not include any of the products specified in the official list will not generate an entry, even if they include other kit items or Real Madrid Official Store products.

 

4.3. Identification of participating products

Participating products are identified by the Style code (for identification on the online platforms https://shop.realmadrid.com and https://us.shop.realmadrid.com).

If in doubt as to whether a product is a participating product, check the Style code on the online platform.

 

4.4. Changes to the product list

LEGENDS HOSPITALITY reserves the right to make changes to the list of participating products during the Promotion period, without affecting the rights already acquired by participants who made valid purchases before the correction was published.

Any change will be announced in advance through the Real Madrid Official Store website and will be valid from the date the update is published.

5. ORGANIZER OF THE PROMOTION

5.1. Responsible entity

The Promotion is organized by:

Company: LEGENDS HOSPITALITY ESPAÑA S.L.U.

Tax ID (CIF): B88644299

Registered address: C/ Poeta Joan Maragall 1, 15, 28020 Madrid (Spain)

Contact email: customerservices@shop.realmadrid.com

 

6. DURATION OF THE PROMOTION

6.1. Start date and time: 12 November 2026 at 00:00 (CET/Central European Time)

 

6.2. End date and time: 19 November 2026 at 23:59 (CET/Central European Time)

 

7. DESCRIPTION OF THE PRIZE

7.1. Nature of the prize

The prize will consist of two (2) VIP tickets per winner for the LALIGA EA SPORTS match between Real Madrid C.F. and Deportivo Alavés to be played at the Santiago Bernabéu Stadium, on the date finally determined by LALIGA, that is, four (4) VIP tickets in total between the two winners.

 

“VIP ticket” means a seat in one of the hospitality areas of the Santiago Bernabéu Stadium, with access to a hospitality space and catering service during the event. LEGENDS HOSPITALITY ESPAÑA S.L.U. will determine the specific area and the services included, subject to availability, and will communicate them to the winner together with the prize notification and before its acceptance.

 

Any other expense not expressly included (including, by way of example, travel to the stadium and personal expenses) will be borne by the winner and their companion. The prize is managed and delivered by LEGENDS HOSPITALITY ESPAÑA S.L.U.

 

7.2. Quantity and distribution of the prize

Total number of winners: 2 winners

Prize per winner: Each winner will receive two (2) VIP tickets for the match described in sections 7.1 and 7.3, for the winner and one (1) companion over 18 years of age.

 

7.3. Match and approximate date

The match will be played at the Santiago Bernabéu Stadium on 29 November 2026, unless the calendar is changed by LALIGA. The final kick-off time will be communicated to the winners once it has been officially confirmed.

7.4. Restrictions on the prize

a)    The prize is non-transferable and may not be assigned to third parties, without prejudice to the designation of the companion in accordance with section 7.2.

b)    The prize may not be exchanged for cash or for its equivalent value.

c)     If the winner is unable to attend the event or renounces the prize, including where the date of the match is changed from the date indicated in section 7.3, the prize will be awarded to the next reserve winner in order of draw, in accordance with section 8.2, provided that the time available allows the tickets to be issued in their name. If LALIGA changes the date of the match, the prize will be maintained for the new date; only if the winner states that they cannot attend on the new date will it be awarded to the reserve winner. A winner who is unable to attend or who renounces the prize will not be entitled to any alternative or compensation, without prejudice to the provisions of section 13.2 for cases where the event cannot be held or the prize cannot be delivered.

 

7.5. Requirements for access to the event

The tickets will be named tickets and will require identity verification (national ID (DNI), passport or equivalent document) at the stadium gate. The winner and their companion are responsible for holding the documentation required to access the event. If the identity of the ticket holder cannot be verified, access will be denied. The winner and their companion must comply with the access and stay conditions of the Santiago Bernabéu Stadium, the regulations against violence, racism, xenophobia and intolerance in sport, and the instructions of the security staff, and may be expelled from the venue in the event of non-compliance without any right to compensation.

8. SELECTION OF THE WINNER

8.1. Selection method 

For purchases made online, the winners will be chosen completely at random through the Easypromos platform (https://www.easypromosapp.com), which will issue the corresponding certificate of validity of the draw. The draw will be carried out by authorized personnel of LEGENDS HOSPITALITY, with a record kept of the process and the result.

Date and time of the draw: 20 November 2026 at 12:00 (CET/Central European Time)

8.2. Winner and reserve winner

In the draw, the following will be selected in order of draw:

 

a) 2 main winners b) 50 reserve winners

 

Each reserve winner will be contacted, in order of draw, only if one of the main winners does not accept the prize within the established period (section 9.2), expressly rejects it, is unable to attend or renounces it in accordance with section 7.4 c), or is excluded in accordance with these Terms.

 

8.3. Validity of entries

Only those entries that meet all the criteria set out above in these Terms and Conditions and that have not subsequently been returned or cancelled under the terms of section 11.4 will be considered valid. Any entry that does not meet the requirements will be automatically excluded from the draw.

9. COMMUNICATION WITH THE WINNER

9.1. Method of contact

Each winner will be contacted by the following means (in this order of preference):

a)    Email sent to the email address provided at the time of purchase or registration

b)    Telephone call to the number provided

 

9.2. Period for accepting the prize

Each winner will have a period of 24 HOURS (one calendar day) from the first successful contact (email read or call answered) to explicitly accept the prize.

 

9.3. Procedure if the winner does not respond

If any of the winners does not respond within 24 hours of the sending of the first communication email (the “Initial Period”):

a)    Up to 3 additional contact attempts will be made during the twenty-four (24) hours following the expiry of the Initial Period (the “Additional Period”), through the different means available (email, telephone).

b)    If there is no response after these attempts, the first reserve winner, in order of draw, will be contacted in accordance with section 8.2, and will have twenty-four (24) hours from the communication to expressly confirm acceptance of the prize. Each of the two prizes will be processed independently, so that each reserve winner will fill the vacancy of the specific main winner who has not accepted.

c)     This procedure will be repeated with successive reserve winners, in order of draw, until one of them accepts the prize or the list is exhausted.

d)    If, after exhausting this procedure, there is no valid winner, the prize will be considered unclaimed and the Promotion will end without that prize being awarded

10. TAXATION AND TAX WITHHOLDINGS

10.1. Applicable regulations

The prize of this Promotion is subject to Law 35/2006, of 28 November, on Personal Income Tax (IRPF), and Royal Decree 439/2007, of 30 March, approving the Personal Income Tax Regulations. In accordance with those regulations, as this is a prize in kind with a value of more than 300 euros, LEGENDS HOSPITALITY ESPAÑA S.L.U. will make to the Tax Agency the mandatory payment on account of IRPF, equal to 19% of the acquisition value or cost of the prize to LEGENDS HOSPITALITY ESPAÑA S.L.U., increased by 20%. The full value of the prize, including the part corresponding to the companion, will be attributed to the winner, who must include in the general tax base of their IRPF return the valuation of the prize plus the payment on account made. LEGENDS HOSPITALITY ESPAÑA S.L.U. will provide the winner with the necessary tax documentation.

11. ADDITIONAL RESTRICTIONS AND CONDITIONS

11.1. Personal participation

Participation in the Promotion is personal and non-transferable. Each person may only participate as a purchaser/registrant. Duplicate registrations are not permitted.

11.2. Right to modify or cancel the Promotion

LEGENDS HOSPITALITY ESPAÑA S.L.U. reserves the right to modify, suspend or cancel the Promotion at any time for justified reasons (including, but not limited to, force majeure, technical problems, or legal or security reasons). In such a case, participants will be informed as soon as possible.

11.3. Cancellation of fraudulent entries

LEGENDS HOSPITALITY reserves the right to cancel any entry that is identified as suspicious or fraudulent. The following is considered fraud:

a)    Registration with false or incomplete personal data

b)    Multiple entries from the same person using different identities or data

c)     Manipulation or falsification of orders or proofs of purchase

d)    Information subsequently verified as false

e)    Unauthorized access to systems or hacking attempts

f)      Use of software or tools to manipulate the draw systems

In the event of suspected fraud or misuse, the organization may exclude the affected entry after reasonable verification of the facts.

11.4. Product returns and cancellations

If a participant returns or cancels, in whole or in part, the products that generated their entry in the giveaway, such that the purchase no longer includes at least one (1) participating product in accordance with section 4.2:

a) The entry(ies) arising from that purchase will be invalidated immediately

b) If the return occurs BEFORE the draw: The entry simply does not enter the selection

c) If the return occurs AFTER the person has been selected as a winner: The next reserve winner will be contacted in accordance with section 8.2.

The replacement of a participating product with an identical one due to lack of conformity will not be considered a return for these purposes, and will not affect the entry or the status of winner.

d) If the return occurs AFTER the winner has accepted and received the prize: The participant will keep the prize (in accordance with the purchase conditions of the order), but LEGENDS HOSPITALITY reserves the right to claim the equivalent value of the prize under applicable law.

 

 

 

11.5. Use of winners’ data for advertising purposes

Any use of the winners’ data for advertising and promotional purposes in the media, social networks and marketing channels will require the express and specific consent of those winners, and their refusal will not affect the delivery of the prize.

11.6. Changes to the Terms and Conditions

LEGENDS HOSPITALITY reserves the right to introduce changes or corrections to these Terms and Conditions provided that they do not affect the rights already acquired by participants or alter the essential conditions of the Promotion. Any modification will be communicated through the Real Madrid Official Store website with sufficient notice. The changes will not be retroactive and will not affect entries already made.

12. PROTECTION OF PERSONAL DATA (GDPR)

12.1. Data controller

The data controller for personal data is LEGENDS HOSPITALITY ESPAÑA S.L.U.

 

12.2. Legal basis for processing

Your personal data is processed in performance of the relationship arising from your participation in the Promotion.

 

12.3. Purpose of processing

The data will be used exclusively for:

a)    Management and administration of the Promotion

b)    Random selection of the winner

c)     Contact and communication with winners

d)    Delivery of the prize

e)    Compliance with tax and legal obligations

For the delivery of the prize, the winner and their companion will be asked for the data necessary to issue the named tickets (full name and, where applicable, identity document). The winner must inform their companion of the content of this section 12 before providing their data, which will be processed by LEGENDS HOSPITALITY ESPAÑA S.L.U. for the purposes and under the terms described here. In addition, LEGENDS HOSPITALITY ESPAÑA S.L.U. will inform the companion directly, at the time their data is collected, in accordance with Article 14 GDPR.

 

12.4. Recipients of the data

Your personal data may be shared with:

a)    Giveaway platforms (Easypromos) - acting as data processor;

b)    Real Madrid C.F. and, where applicable, LALIGA and the providers of the hospitality services included in the VIP tickets, as well as the entities organizing the match, to the extent necessary to issue the named tickets of the winner and their companion;

c)     Tax and administrative authorities where required by law.

d)    Easypromos or its sub-processors may process data outside the European Economic Area; in such a case, the transfers will be covered by an adequacy decision or by standard contractual clauses approved by the European Commission.

 

12.5. Retention period

The data of non-winning participants will be deleted within 3 months after the end of the Promotion. The data of winners and companions will be kept for 12 months after the end of the Promotion, unless tax legislation requires a longer retention period (maximum 6 years under tax regulations).

 

12.6. Participant’s rights

In accordance with Regulation (EU) 2016/679 (GDPR), you have the right to:

a)    Right of access: Access your personal data

b)    Right to rectification: Correct inaccurate data

c)     Right to erasure: Request the deletion of your data (except for legal obligations)

d)    Right to object: Object to the processing of your data

e)    Right to data portability: Receive your data in a structured format

f)      Right to restriction of processing, as well as to withdraw at any time the consent given, where applicable, without this affecting the lawfulness of the processing carried out previously.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD)

To exercise these rights, contact: customerservices@shop.realmadrid.com

12.7. Data Protection Officer

For matters relating to data protection, you may contact the Data Protection Officer of LEGENDS HOSPITALITY at: dataprivacy@shop.realmadrid.com

13. CIVIL LIABILITY AND LIMITATIONS

13.1. Circumstances not covered

Without prejudice to the liability that legally corresponds to it for causes attributable to it, LEGENDS HOSPITALITY ESPAÑA S.L.U. will NOT be liable for:

a)    Cancellation, suspension or postponement of the LALIGA match that is the subject of the prize

b)    Inability of LEGENDS HOSPITALITY ESPAÑA S.L.U. to provide the tickets for reasons beyond its control

c)     Technical errors on the Easypromos platform

d)    Failures in communication systems (email not delivered, call not completed)

e)    The winner’s inability to attend the event

f)      Denial of access to the stadium for failure to meet security requirements or identity verification

 

13.2. Procedure if the prize cannot be delivered

If the event cannot be held or LEGENDS HOSPITALITY ESPAÑA S.L.U. cannot deliver the prize due to force majeure:

a)    The winner will be offered an alternative prize of equivalent value (if possible)

b)    Failing that, and as an exception to the provisions of section 7.4 b), a refund of the economic value of the prize indicated in section 7.1 will be offered.

c)     Any other option will be agreed between the parties

14. GOVERNING LAW AND JURISDICTION

14.1. Applicable legislation

These Terms and Conditions are governed by Spanish law, in particular by Law 34/1988, of 11 November, the General Advertising Law.

 

14.2. Competent jurisdiction

As a general rule, for any dispute, claim or litigation arising from the Promotion, the parties submit to the Courts and Tribunals of the city of Madrid (Spain). Notwithstanding the foregoing, where the participant has the status of consumer and user, the Courts and Tribunals that are legally competent under the applicable regulations will have jurisdiction, without prejudice to the rights to which the participant is entitled.

 

15. ROLES AND RESPONSIBILITIES OF THE PARTIES

15.1. LEGENDS HOSPITALITY ESPAÑA S.L.U.

Acts as the ORGANIZER of the Promotion. It is responsible for:

a)    Administrative and technical management of the giveaway

b)    Compliance with legal regulations

c)     Contact with winners

d)    Management of tax withholdings

e)    Management and delivery of the prize (VIP tickets) to the winners

16. LEGAL COMPLIANCE AND AUTHORIZATION

The Promotion has been designed in accordance with the applicable Spanish legislation, including advertising regulations, data protection and, where relevant, tax regulations. These Terms will be available on the Real Madrid Official Store website and on the Easypromos platform throughout the Promotion period.

 

FINAL PROVISION

Any matter not covered by these Terms and Conditions will be resolved in accordance with the Spanish legislation in force. In the event of incompatibility between any clause and the law, the applicable legislation will prevail, without this affecting the validity of the remaining clauses. In the event of any discrepancy between the Spanish version of these Terms and any translation, the Spanish version will prevail. Claims relating to the result of the draw must be sent to the address indicated below within 15 calendar days of the draw.

Document generated: 6 November 2026

For enquiries or claims: customerservices@shop.realmadrid.com