Accessing and purchasing the indicated products during the promotional period implies full acceptance of these Legal Terms.

1. CAMPAIGN NAME

"Champions League Tickets Giveaway – Real Madrid Official Store" (hereinafter, the "Promotion").

 

2. WINNER SELECTION

2.1. Selection method

For purchases made both through the website and in physical stores, winners will be chosen completely at random through the Easypromos platform (https://www.easypromosapp.com), which will issue the corresponding certificate of validity for the draw. A single joint draw will be held for both channels, conducted by authorized LEGENDS HOSPITALITY staff, with a record kept of the process and the result.

Draw date and time: October 13, 2026 at 10:15 AM (CET/Central European Time)

2.2. Winner and alternate winner

In the draw, which will be common to entries obtained through both the online channel and physical stores, the following will be selected in order of extraction:

a) 5 main winners b) 10 alternate winners

Each alternate winner will be contacted, in order of extraction, only if one of the main winners does not accept the prize within the established period (section 9.2), expressly rejects it, or is excluded under these Terms.

2.3. Validity of entries

Only entries that meet all the criteria mentioned above in these Terms and Conditions, and that have not subsequently been cancelled or fully returned, will be considered valid. Any entry that fails to meet the requirements will be automatically excluded from the draw.

 

3. TERRITORY OF VALIDITY OF THE PROMOTION

The Promotion will be valid exclusively for purchases made at the following locations during the Promotional Period:

3.1. Online:

Through the platforms https://shop.realmadrid.com/ and https://us.shop.realmadrid.com/, valid for all customers located in the territories where both online stores ship. Tickets will be delivered to the selected countries.

3.2. Physical stores:

Valid exclusively at the following official Real Madrid stores located in Madrid:

a) Bernabéu Official Store (Santiago Bernabéu Stadium)

b) El Carmen Store (Calle El Carmen, Madrid)

c) Gran Vía Store (Calle Gran Vía, Madrid)

4. ELIGIBILITY REQUIREMENTS

4.1. Eligible participants

The Promotion is open to all persons over 18 years of age who meet the requirements set out in these Terms and who purchase participating products during the Promotion period.

4.2. Personal and non-transferable nature

Participation is personal and non-transferable. Each participant must be the same person who made the purchase. Transfer of rights to third parties is not permitted.

4.3. Online purchases

Purchases made in the online store require the participant to complete the

following steps:

a) Access the link available at:

i) The link included in the specific giveaway entry email sent once the purchase has been made, OR

ii) The message/link that appears on the confirmation page (Thank You Page) once the purchase has been made.

b) Complete registration through the Easypromos platform (https://tiendarealmadrid.com/promotions/participate/1019277/):

i) If you are a Madridista member: log in with your registered account.

ii) If you are not a Madridista member: register by providing the requested details (full name, email address, phone number).

c) Add the order number that includes the participating products (this number appears in the purchase confirmation email). This action validates entry into the giveaway.

d) Online store winners will be selected at random through the Easypromos platform.

4.4. Physical store purchases

Purchases made in a physical store require the participant to complete the following steps:

a) Scan the QR code available at the store's point of sale.

b) Complete registration through the Easypromos platform (https://tiendarealmadrid.com/promotions/participate/1019277/):

i) If you are a Madridista member: log in with your registered account.

ii) If you are not a Madridista member: register by providing the requested details (full name, email address, phone number).

c) Upload a clear copy of the purchase receipt that includes the participating products. This action validates entry into the giveaway.

d) Physical store winners will be selected at random through the Easypromos platform.

4.5. Entry system based on Madridista membership type

The number of entries in the giveaway is counted based on the participant's Madridista membership type:

a) Madridista Free or non-member of the Madridista community: 1 entry per purchase made

b) Madridista Junior and Premium: 2 entries per purchase made

c) Madrid Platinum and Members: 3 entries per purchase made

5. PARTICIPATING PRODUCTS

5.1. Product eligibility

Only official Real Madrid products included in the following official list are valid. These are the ONLY products that entitle the holder to enter the giveaway. Each product is identified by its Supplier Art Code (for physical stores) and its Style ID (for the online platforms https://shop.realmadrid.com and https://us.shop.realmadrid.com).

UEFA CHAMPIONS LEAGUE COLLECTION - 26/27 SEASON - TOPS

1. Style RMCFMT1506 | Art Code KX7008 - Mens UCL Pro Sleeveless Shirt 26/27 White

2. Style RMCFMS0562 | Art Code KZ2484 - Mens UCL Training Top 26/27 White

3. Style RMCFLS0119 | Art Code KZ2485 - Womens UCL Training Top 26/27 White

4. Style RMCFYS0941 | Art Code KZ2486 - Youth UCL Training Top 26/27 White

5. Style RMCFMS0563 | Art Code KZ2487 - Mens UCL Pro Top 26/27 White

6. Style RMCFMS0564 | Art Code KZ2488 - Mens UCL Pro Warm Top 26/27 White

7. Style RMCFMT1517 | Art Code KZ2489 - Mens UCL Training Shirt 26/27 White

8. Style RMCFYT0215 | Art Code KZ2490 - Youth UCL Training Shirt 26/27 White

9. Style RMCFMT1518 | Art Code KZ2491 - Mens UCL Pro Training Shirt 26/27 White

10. Style RMCFLT1018 | Art Code KV6668 - Womens UCL Training Shirt 26/27 White

11. Style RMCFMG0129 | Art Code KB6332 - Mens UCL Training Polo 26/27 White

12. Style RMCFMJ0200 | Art Code KZ2492 - Mens UCL Training All Weather JKT 26/27 White

13. Style RMCFMJ0201 | Art Code KZ2493 - Mens UCL Training Tracksuit JKT 26/27 White

14. Style RMCFYJ0039 | Art Code KZ2494 - Youth UCL Training Tracksuit JKT 26/27 White

15. Style RMCFMJ0202 | Art Code KZ2495 - Mens UCL Pro Rain Jacket 26/27 White

16. Style RMCFMJ0203 | Art Code KZ2496 - Mens UCL Pro Parka 26/27 White

UEFA CHAMPIONS LEAGUE COLLECTION - 26/27 SEASON - BOTTOMS

1. Style RMCFMP0428 | Art Code KZ3069 - Mens Pro UCL Training Shorts 26/27 White

2. Style RMCFMP0432 | Art Code KZ3076 - Mens UCL Training Shorts 26/27 White

3. Style RMCFLP0108 | Art Code KZ3070 - Womens UCL Training Shorts 26/27 White

4. Style RMCFYP0124 | Art Code KZ3075 - Youth UCL Training Shorts 26/27 White

5. Style RMCFMP0429 | Art Code KZ3072 - Mens UCL Pro Pants 26/27 White

6. Style RMCFMP0431 | Art Code KZ3074 - Mens UCL Training Pants 26/27 White

7. Style RMCFMP0430 | Art Code KZ3073 - Mens UCL Training Tracksuit Pants 26/27 White

8. Style RMCFLP0111 | Art Code KZ3686 - Womens UCL Training Pants 26/27 White

9. Style RMCFYP0123 | Art Code KZ3071 - Youth UCL Training Pants 26/27 White

10. Style RMCFYP0125 | Art Code KZ3096 - Youth UCL Training Tracksuit Pants 26/27 White

 

5.2. Minimum purchase requirement

Only orders/purchases that include AT LEAST ONE PRODUCT from the list above (section 4.1) will entitle the holder to enter the giveaway.

Purchases that do not include any of the products specified in the official list will not generate an entry, even if they include other kit items or products from the Real Madrid Official Store.

5.3. Identification of participating products

Participating products are identified by:

a) Supplier Art Code (for identification in physical stores and validation of point-of-sale purchases)

b) Style Code (for identification on the online platform https://shop.realmadrid.com and https://us.shop.realmadrid.com)

If in doubt as to whether a product is a participating product, check with physical store staff or verify the Style code on the online platform.

5.4. Changes to the product list

LEGENDS HOSPITALITY reserves the right to make changes to the list of participating products during the Promotion period, without affecting rights already acquired by participants who made valid purchases before the correction was published.

Any change will be communicated in advance via the Real Madrid Official Store website and will be effective from the date the update is published.

 

6. PROMOTION ORGANIZER

6.1. Responsible entity

The Promotion is organized by:

Company: LEGENDS HOSPITALITY ESPAÑA S.L.U.

Tax ID (CIF): B88644299

Registered address: C/ Poeta Joan Maragall 1, 15, 28020 Madrid (Spain)

Contact email: customerservices@shop.realmadrid.com

7. PROMOTION DURATION

 

7.1. Start date and time: October 5, 2026 at 10:00 AM (CET/Central European Time)

7.2. End date and time: October 12, 2026 at 23:59 (CET/Central European Time)

8. PRIZE DESCRIPTION

8.1. Nature of the prize

The prize consists of two tickets per winner for the 2nd UEFA Champions League match to be played at the Santiago Bernabéu Stadium in the group stage, on the date ultimately determined by UEFA. The identity of the opponent, exact date and kick-off time may vary depending on the draw and the competition's official schedule. The tickets are provided and managed by LEGENDS HOSPITALITY ESPAÑA S.L.U. for distribution.

8.2. Prize quantity and distribution

Total number of winners: 5 winners

Tickets per winner: Each winner will receive 2 (two) tickets for the match described in sections 7.1 and 7.3.

8.3. Match and approximate date

The match will take place at the Santiago Bernabéu Stadium on October 21, 2026, unless the schedule is modified by the UEFA Champions League. The final kick-off time will be communicated to the winners once officially confirmed.

8.4. Prize restrictions

a) The tickets are non-transferable and may not be assigned to third parties.

b) The tickets may not be exchanged for cash or their equivalent value.

c) If the winner is unable to attend the event, the prize will be deemed forfeited and no alternative or compensation will be offered, without prejudice to the provisions of section 13.2 for cases where the event cannot be held or the prize cannot be delivered.

8.5. Event access requirements

Tickets will be personalized and will require identity verification (national ID, passport or equivalent document) at the stadium gate. The winner is responsible for having the documentation required to access the event. If the identity of the ticket holder cannot be verified, access will be denied.

9. COMMUNICATION WITH THE WINNER

9.1. Method of contact

The winner will be contacted by the following means (in this order of preference):

a) Email sent to the address provided at the time of purchase or registration

b) Phone call to the number provided

9.2. Deadline for accepting the prize

The winner will have a period of 24 HOURS (one calendar day) from the first successful contact (email read or call answered) to explicitly accept the prize.

9.3. Procedure if the winner does not respond

If the winner does not respond within 24 hours:

c) Up to 3 additional contact attempts will be made using the different means available (email, phone)

d) If there is no response after these attempts, a NEW DRAW will be held among the remaining valid participants

e) This new-draw process will be repeated a maximum of 2 additional times

f) If, after exhausting this procedure, there is no valid winner, the prize will be considered unclaimed and the Promotion will end without that prize being awarded

10. TAXATION AND TAX WITHHOLDINGS

10.1. Applicable regulations

The prize will be subject to applicable tax regulations. Where applicable, the organizer will apply the withholdings and advance tax payments legally required and will provide the winner with the necessary tax documentation.

11. ADDITIONAL RESTRICTIONS AND CONDITIONS

11.1. Personal participation

Participation in the Promotion is personal and non-transferable. Each person may only participate as a buyer/registrant. Duplicate registrations are not permitted.

11.2. Right to modify or cancel the Promotion

LEGENDS HOSPITALITY ESPAÑA S.L.U. reserves the right to modify, suspend or cancel the Promotion at any time for justified reasons (including, but not limited to, force majeure, technical issues, or legal or security reasons). In such a case, participants will be notified as promptly as possible.

11.3. Cancellation of fraudulent entries

LEGENDS HOSPITALITY reserves the right to cancel any entry identified as suspicious or fraudulent. The following are considered fraud:

a) Registration with false or incomplete personal details

b) Multiple entries from the same person using different identities or details

c) Manipulation or falsification of purchase receipts

d) Information subsequently verified to be false

e) Unauthorized access to systems or hacking attempts

f) Use of software or tools to manipulate the draw systems

In the event of suspected fraud or misuse, the organizer may exclude the affected entry following a reasonable verification of the facts.

11.4. Product returns and cancellations

If a participant returns or cancels, in whole or in part, the products that generated their entry into the giveaway:

a) The entry/entries resulting from that purchase will be immediately invalidated

b) If the return occurs BEFORE the draw: The entry simply will not be included in the selection

c) If the return occurs AFTER the person has been selected as a winner: A new draw will be held to choose another valid winner

d) If the return occurs AFTER the winner has accepted and received the prize: The participant will keep the prize (in accordance with the ticket's purchase conditions), but LEGENDS HOSPITALITY reserves the right to claim the equivalent value of the prize in accordance with applicable law

11.5. Use of winners' data for advertising purposes

Any use of winners' data for advertising and promotional purposes in the media, social networks and marketing channels will require the express and specific consent of those winners, and their refusal will not affect delivery of the prize.

11.6. Changes to these Legal Terms

LEGENDS HOSPITALITY reserves the right to introduce changes or corrections to these Legal Terms provided that they do not affect rights already acquired by participants or alter the essential conditions of the Promotion. Any amendment will be communicated via the Real Madrid Official Store website with sufficient notice. Changes will not be retroactive and will not affect entries already made.

12. PERSONAL DATA PROTECTION (GDPR)

12.1. Data controller

The data controller responsible for processing personal data is LEGENDS HOSPITALITY ESPAÑA S.L.U.

12.2. Legal basis for processing

The processing of your personal data is carried out in performance of the contract arising from your participation in the Promotion.

12.3. Purpose of processing

The data will be used exclusively for:

a) Management and administration of the Promotion

b) Random selection of the winner

c) Contacting and communicating with winners

d) Delivery of the prize

e) Compliance with tax and legal obligations

12.4. Data recipients

Your personal data may be shared with:

a) Draw platforms (Easypromos) – acting as data processor

b) Tax and administrative authorities where required by law

12.5. Retention period

Personal data will be retained for 12 months after the Promotion ends, unless tax legislation requires longer retention (a maximum of 6 years under tax regulations).

12.6. Participant rights

Under Regulation (EU) 2016/679 (GDPR), you have the right to:

a) Right of access: Access your personal data

b) Right of rectification: Correct inaccurate data

c) Right to erasure: Request the deletion of your data (subject to legal obligations)

d) Right to object: Object to the processing of your data

e) Right to data portability: Receive your data in a structured format

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD)

To exercise these rights, contact: customerservices@shop.realmadrid.com

12.7. Data Protection Officer

For questions related to data protection, you may contact LEGENDS HOSPITALITY's Data Protection Officer at: dataprivacy@shop.realmadrid.com

13. LIABILITY AND LIMITATIONS

13.1. Cases not covered

LEGENDS HOSPITALITY ESPAÑA S.L.U. will NOT be liable for:

a) Cancellation, suspension or postponement of the UEFA Champions League match that is the subject of the prize

b) LEGENDS HOSPITALITY ESPAÑA S.L.U.'s inability to provide the tickets for reasons beyond its control

c) Technical errors on the Easypromos platform

d) Failures in communication systems (email not delivered, call not completed)

e) The winner's inability to attend the event

f) Denial of access to the stadium for failing to meet security or identity verification requirements

13.2. Procedure in the event the prize cannot be delivered

If the event cannot be held, or LEGENDS HOSPITALITY ESPAÑA S.L.U. is unable to deliver the tickets due to force majeure:

a) The winner will be offered an alternative prize of equivalent value (if possible)

b) Failing that, a refund of the equivalent monetary value of the prize will be offered

c) Any other option will be agreed between the parties

14. GOVERNING LAW AND JURISDICTION

14.1. Applicable law

These Legal Terms are governed by Spanish law, in particular Law 34/1988 on Advertising, the General Advertising Law.

14.2. Competent jurisdiction

As a general rule, for any dispute, claim or litigation arising from the Promotion, the parties submit to the Courts and Tribunals of the city of Madrid (Spain). Notwithstanding the above, where the participant is a consumer, the Courts and Tribunals that are legally competent under applicable regulations shall have jurisdiction, without prejudice to the rights to which the participant is entitled.

15. ROLES AND RESPONSIBILITIES OF THE PARTIES

15.1. LEGENDS HOSPITALITY ESPAÑA S.L.U.

Acts as the ORGANIZER of the Promotion. It is responsible for:

a) Administrative and technical management of the draw

b) Compliance with legal regulations

c) Contacting winners

d) Managing tax withholdings

e) Providing, managing and delivering the tickets

16. LEGAL COMPLIANCE AND AUTHORIZATION

The Promotion has been designed in accordance with applicable Spanish legislation, including advertising and data protection regulations and, where applicable, relevant tax regulations.

FINAL PROVISION

Any matter not addressed in these Legal Terms will be resolved in accordance with current Spanish law. In the event of any incompatibility between a clause and the law, the applicable law will prevail, without affecting the validity of the other clauses.

Document generated: September 22, 2026

For inquiries or complaints: customerservices@shop.realmadrid.com