How to order

Purchasing products from Real Madrid with us is designed to be simple, fast and secure. Before placing your order, please ensure that:

  1. You have ordered the correct size of the product (if applicable)
  2. Find out the expected delivery times for the product.
  3. The desired quantity is correct
  4. You have read the Terms and Conditions

When you are ready to complete your purchase, simply click the 'Add to Basket' button on the product details page and then click the 'Confirm Order' button on the checkout page.

New customers

If you are a new customer, you will be guided through the order form where you will be asked to enter information such as your delivery address and name, as well as your payment details. Once completed, you will be shown an order confirmation page and receive an email confirmation that your order is being processed.

Existing customers

If you are an existing Customer, you will be asked to log in, if you have not already done so. If your details have not changed, you will be asked for your credit card details. Once completed, you will be shown an order confirmation page and receive an email confirmation that your order is being processed.

Madridistas

If you are already a member of Madridistas, you will be able to log in with your membership number. You will be able to update your customer details or, if none of your details have changed, you will be asked for your credit card details. Once you have completed this, you will be shown an order confirmation page and you will receive a confirmation email which will contain details of your order and confirm that your order is being processed. Remember that you have an automatic 15% discount for being a Madridista member. To get this discount, you will need to log in with your Madridista membership details.

Partners

If you are already a member, you can log in with your member number. You will be able to update your customer details or, if none of your details have changed, you will be asked for your credit card details. Once you have completed this, you will be shown an order confirmation page and you will receive a confirmation email which will contain details of your order and confirm that your order is being processed. Remember that you have an automatic 15% discount for being a Member. To get this discount, you will need to log in with your membership details.

Please note that the ordering process on the Official Online Shop of Real Madrid at shop.realmadrid.com is a secure connection. Carefully fill in all the required details on this page, making sure that all fields are complete. Then click on the checkout button. Your order will then be confirmed and shipped to you.

Please note that by going through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will give rise to a binding contract. Neither the submission of an electronic order form nor the completion of the checkout process constitutes our acceptance of your order. The contract will be binding from the time the goods are dispatched.

A confirmation email will be sent as soon as your order has been submitted and is being processed. Once the order has been fully processed, a dispatch email will be sent notifying you when your order will arrive. The duration of our contract with you will commence from the time we dispatch the goods, until the last day of your right of cancellation.